Please return or exchange for a different size or color within 14 days of receipt of your shipment using our Returns Portal. Here you can download a UPS shipping label and then simply send you return to our US processing center.
A return shipping label fee of $5.00 is charged on each returned order deducted from your refund amount. (fee waived on exchanges)
Your will receive your refund within a few days of receipt at our US center.
The product you return must be in new, unused, and unworn condition with garment tags still attached. We do not accept any item with any indication that it was used.
For Hygiene reasons, No refunds for any earrings or other jewellery used for piercings (except if faulty).
Check you order on delivery
Please check your received item and report any issues within 24 hours of delivery .
If you are away at the time of delivery then the person receiving the goods need to check and report.
Any faulty or damaged items reported after this point will be deemed to have occurred whilst in your ownership and will be your own responsibility.
This policy has been implemented in response to people wearing items, causing spillages/damage to it and then returning it to us. We check all returning items and any marks or pulls/damage found that has not been correctly reported will be rejected and returned at your expense.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your OutDazl account or future orders being refused.
Vat & Duty
Duty & VAT on shipments is a one-off fee which we are unable to reclaim or refund if you return your purchased items.